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ANNOUNCEMENT: Navigating the Phillips Respironics Recall

Philips Respironics LogoCarePro Home Medical has been made aware of the voluntary recall of Philips Respironics CPAP and Bi-Level PAP machines.

At this time, June 14th, 2021, CarePro Home Medical is awaiting information from Philips Respironics on how current patients utilizing these machines should proceed.

In the interim, Philips Respironics has determined these steps should be taken immediately by current CPAP and Bi-Level PAP users:

1. Discontinue use of your device and work with your physician to determine the most appropriate options for continued treatment.

  • If physicians determine that a patient must continue using their device, use of an inline bacterial filter is recommended, per instructions for use; it may reduce exposure to degraded sound abatement foam particles, though bacterial filters will not reduce exposure to potential Volatile Organic Compounds (VOCs). Patients are encouraged to consult their instructions for use for guidance on installation. 
    • Use of an inline bacterial filter requires a prescription. CarePro does stock the necessary filters and can help supply them to patients with the appropriate documentation. Please reach out to a member of our Home Medical team to find out whether you are able to acquire one of these accessories for your device.

2. Register your device:

  • Online via this link: 
    • Philips has established a registration process that allows Patients, Users, or Caregivers​ to look up their device serial number and begin a claim if their unit is affected.
  • Or by calling 1-877-907-7508.