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Customer Care Coordinator

CarePro Home Medical-Cedar Rapids has an opportunity for a full-time Customer Care Coordinator to join our team! In this role, you will be responsible for patient intake and customer service as well as assist our customers with equipment and supplies to meet their medical needs.  This position is scheduled 8:30 am to 5:00 pm Monday thru Friday and rotating Saturday mornings. Our ideal candidate will be reliable, demonstrate initiative and teamwork and provide excellent customer service with empathy.

As an employee-owned company, CarePro believes in our employees and their potential. We strive to provide a fun, engaging, and fast paced work environment while providing the services and products our customers need to live happier, healthier lives.  

Duties include, but will not be limited to:

  • Obtains orders from patients/customers by phone or in person for delivery, pick-up, discontinuance, maintenance, or changes in service
  • Assists patients/customers with medical equipment and supplies to meet their medical needs, as well as aids in adjusting, training and demonstrating the use of equipment as necessary
  • Accurately and promptly completes order forms, determines charges and coverage for service requested, collects co-pays, and enters data into appropriate information system
  • Facilitates the resolution of customer's service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills
  • Receives inventory, restocks retail floor and labels products
  • Answers and responds to phone calls and assists retail customers

Qualifications: High school diploma or equivalent (GED); experience in the home medical equipment field and knowledge of Medicare rules and insurance reimbursement are a plus; strong computer skills required in order to enter patient information into the data system, ability to utilize online resources, as well as competency with Microsoft and the Internet; attention to detail, efficiency and teamwork skills are essential. 

Post offer, pre-employment background checks, reference checks, TB screen and drug screen and physical agility test are required. CarePro is an Employee Owned Company, offers competitive pay and comprehensive benefits, and is an Equal Opportunity Company!

To apply, click here!